If your order arrives before 3 p.m. on weekdays, it will go out the same day with Postnl. Postnl sometimes has some delays, especially at the end of November and December due to the holidays. But under normal circumstances the parcel will arrive at your home the next day.

For all products returned as new and complete in their original packaging within 30 days of receipt, you can receive a full refund of your purchase price.

Because we are not a big company like Bol for example, we do not have free returns but you may deliver the products as it is easiest for you and even deliver them to the showroom.

Our return address:
NorahLux
Ferdinand Bolstraat 24a
5753BL Deurne
info@norahlux.com voor tracktrace.

As long as you haven’t heard from us or Myparcel that Postnl has your package you can call, whatsap or email us to change the address.

Through Myparcel you will receive an email with the track number of Postnl. This allows you to see where your package is now.

Smaller orders we do in 1 box or join together in a seal layer. Larger orders like a lamp with a large roller stand come in 2 boxes.

We can ship to much of Europe by default but many more can be done on request. Some countries only have high shipping costs and long waiting time.