Customer Help
Our happiness team is always here to assist.
The short answers to
Frequently Asked Questions
If your order arrives before 3 p.m. on weekdays, it will go out the same day with Postnl. Postnl sometimes has some delays, especially at the end of November and December due to the holidays. But under normal circumstances the parcel will arrive at your home the next day.
For all products returned as new and complete in their original packaging within 30 days of receipt, you can receive a full refund of your purchase price.
Because we are not a big company like Bol for example, we do not have free returns but you may deliver the products as it is easiest for you and even deliver them to the showroom.
Our return address:
NorahLux
Ferdinand Bolstraat 24a
5753BL Deurne
info@norahlux.com voor tracktrace.
As long as you haven’t heard from us or Myparcel that Postnl has your package you can call, whatsap or email us to change the address.
Through Myparcel you will receive an email with the track number of Postnl. This allows you to see where your package is now.
Smaller orders we do in 1 box or join together in a seal layer. Larger orders like a lamp with a large roller stand come in 2 boxes.
We can ship to much of Europe by default but many more can be done on request. Some countries only have high shipping costs and long waiting time.
Click on the person icon at the top right; on the page that opens, you can log in to “My Account” using your email address and password.
Click on the shopping bag at the top right and a pop-up will appear where you can change the number of items or remove items from your cart. For a more detailed overview, click “view cart” at the bottom.
Click on the shopping bag at the top right; a pop-up will appear. At the bottom, you will see the options “view cart” and “Checkout”. Both options allow you to enter your code on the following page.
If you click “Checkout”, the next page will say “click here to enter your code” at the top; clicking there opens a field where you can enter the code.
When you click “view cart”, there is also a field to enter the code below the summary of your items.
When you log in to your account, you will find the “Orders” button in the menu on the left; here you can find all the orders you have placed with NorahLux.
Log in to “My Account”; in the menu on the left, you will find the “Addresses” and “Account details” buttons.
IMPORTANT: Changing an address here is not automatically applied to orders already placed. If you have placed an order and want to change the delivery address, please contact us as soon as possible by phone or email.
If you want to add an item to your wishlist, you can do so in the shop by hovering over the image of your desired item and clicking the heart. You can also click the heart on the page of a specific item itself, which you will find under the “add to cart” button.
If something in the order should be different
Return and Exchange
As long as the package has not been shipped, we can adjust or cancel your order. So please let us know as soon as possible.
If an incorrect product was accidentally shipped, please send us via email a picture of what it is you received and your order name or order number. Then we can immediately arrange an exchange.
The smartest thing to do is not to accept heavily damaged packages from the courier in the first place. If you find that your package or its contents are damaged, take as many clear photos as possible: shipping label, the box as a whole, the damage to the box, the contents as a whole (in the protection if applicable), and the damage to the contents. By sending these to us via WhatsApp or email, we have evidence for a ‘case’ with PostNL and we can ensure that you receive new items.
For all products returned as new and complete in their original packaging within 30 days of receipt, you can receive a full refund of your purchase price.
Because we are not a big company like Bol for example, we do not have free returns but you may deliver the products as it is easiest for you and even deliver them to the showroom.
Our return address:
NorahLux
Ferdinand Bolstraat 24a
5753BL Deurne
info@norahlux.com voor tracktrace.
If you don’t have urgent questions, it’s best to email or WhatsApp. For urgent questions, it’s best to call. The details are on the Contact page.
Because the website does not know if we are already packing your package, the smartest thing to do is to email, whatsapp or call. Then you have immediate confirmation that the address has been changed.
Yes you can just order the products and they will be shipped or backordered as soon as they are back in stock. Sometimes we cannot update the product page with expected arrival times, please send an email if you would like an expectation.
